Introducing the Continuum of Workplace Aggression: Best Practices to Inspire Healthy Work Environments

Introducing the Continuum of Workplace Aggression: Best Practices to Inspire Healthy Work Environments

The Continuum of Workplace Aggression illustrates a progression from lesser to more serious forms of offensive workplace behaviors ranging from irritating nonverbal behaviors such as eye-rolling, arm-waving, or door-slamming, to gaslighting and cyberbullying, to intimidating or hostile behaviors such as workplace mobbing, threats of violence, or campus shootings. The continuum depicts how lower-level acts of aggression can escalate into higher-level acts of aggression if left unaddressed or poorly managed. Join this timely and thought-provoking session for a deepened and empirical understanding of workplace incivility, bullying, and other workplace aggressions and their detrimental impact on individuals, teams, organizations, and patient care. The session includes best practices to build and sustain healthy work and learning environments.


Cynthia Clark, PhD, RN, ANEF, FAAN

Dr. Cynthia Clark is Founder of Civility Matters and Professor Emeritus at Boise State University. She serves as a fellow in the American Academy of Nursing, the NLN Academy of Nursing Education, a long-standing member of Sigma Theta Tau International, and co-chair for the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. Her pioneering work on fostering civility has brought national and international attention to the controversial issues of incivility in academic and practice environments. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to address uncivil behavior and create healthy workplaces around the globe. Dr. Clark has received numerous teaching, research, and service awards. Her current research includes bridging the education-practice gap to create positive work cultures; designing and testing empirical instruments; integrating civility and inclusion into nursing curricula; and conducting intervention studies to measure the effectiveness of cognitive rehearsal. Dr. Clark’s publications have appeared in a broad range of peer-reviewed and open-access venues. Her empirical instruments have been translated into 16 languages and used in more than 30 countries. Her book, Creating and Sustaining Civility in Nursing Education received 1st place honors as the AJN Book of the Year—and her newly released book, Core Competencies of Civility in Nursing & Healthcare is a must-read for nurses and healthcare professionals everywhere.