Harnessing the Power of Cognitive Rehearsal and Evidence-Based Scripting to Address Incivility

Workplace incivility weakens relationships, compromises clinical judgment, and leads to nurse burnout. If poorly managed, incivility can lead to life-threatening mistakes, preventable complications, harm, or death of a patient. Cognitive Rehearsal (CR) is a behavioral strategy and pedagogical technique used to prepare nurses and nursing students to address uncivil situations using pre-briefing, simulation, rehearsal, evidence-based scripting, and debriefing. Being well-prepared, speaking with confidence, and using respectful expressions to address incivility empowers nurses to manage uncivil encounters and advocate for worker and patient safety. Join a skilled nurse educator and accomplished facilitator to apply the principles and practices of CR to address incivility.