Got Civility? A Step-By-Step Framework For Your Organization

Got Civility? A Step-By-Step Framework For Your Organization

This session will share a case study of how an organization implemented an evidence-based framework to promote civility and address incivility in nursing education.

Learning Objectives:

  • After attending this session, the learner will be able to: Identify an evidence-based framework to foster organizational civility
  • List interventions to foster organizational civility
  • Develop a plan to promote civility within your college or organization


Sandra Annesi, DNP, RN

Dr. Sandy Annesi, DNP, RN is the Vice President for Post Graduate Solutions at ATI Nursing Education. Managing a team with over 400 nurse educators located remotely across the country, she oversees online and live NCLEX review productss that provide services to assist nursing students in passing licensure exams and preparing for clinical practice with a 95-99% success rate. By listening to the needs of customers, she has successfully created and implemented products that are achieving excellent outcomes and are selling nationally and internationally to nursing and health care institutions. Dr. Annesi has a Doctor of Nursing Practice Degree from the University of North Florida, a Master of Science Degree from the University of Central Florida, and a Bachelor’s Degree in Nursing from the Indiana University of Pennsylvania. Her graduate degrees have a focus in Nursing Administration. She previously worked as a Tenured Professor of Nursing, an online RN to BSN Instructor, and held a variety of clinical and nurse management roles. Originally from Pittsburgh, Pennsylvania, Dr. Annesi currently resides in Florida. In her free time, she loves spending time with her family. She is an avid reader and enjoys going to church, going to the beach, paddle boarding, working out, and practicing yoga.

Susan Yowler, MSN, RN, CNE

Susan Yowler, MSN, RN, CNE, is Online Review Products Manager, ATI Nursing Education. Susan has been a registered nurse for 36 years, spending the last 15 years in nursing education. She has a master’s degree in nursing education from St. Joseph’s College of Maine. Susan became a NLN Certfieid Nurse Educator in 2013. She has a keen interest in student success and its correlation to active teaching and learning strategies, as well as quality remediation methods. Yowler’s experience as a nurse educator in the academic setting for seven years and as a nurse educator with ATI Nursing Education for eight years affords her the opportunity to expand her knowledge on this crucial topic affecting student and program success. Susan serves as Chair of the ATI Post Grad Department’s Civility Initiative and has been instrumental in guiding the team’s work to promote civility and to strengthen the educator’s ability to address incivility in both the online and face-to-face learning environment. Yowler was the first recipient of the Ascend Values Award in 2015 and in 2018, earned President’s Club honors for outstanding service.