Conflict in the Ivory Tower: Strategies to Prevent and Address Faculty and Administrator Incivility

Conflict in the Ivory Tower: Strategies to Prevent and Address Faculty and Administrator Incivility

Fostering civility and collaboration between and among faculty and administrators, promoting a culture of dignity and respect, and building healthy academic work environments is an ethical imperative for all members of the nursing education community. This timely and thought-provoking session explores findings and recommendations from empirical studies on faculty and administrator incivility including the extent of the problem; contributing factors; the most frequently occurring uncivil behaviors; barriers in addressing incivility, and ways to foster civility and healthy academic work environments.

Session Objectives
Following this session, participants will be able to:

  • Describe a brief overview of civility and incivility in nursing education
  • Review findings from empirical studies related to faculty and administrator incivility
  • Discuss best practices to foster civility and healthy work environments in nursing education.


Cynthia Clark

Cynthia Clark, PhD, RN, ANEF, FAAN, is Strategic Nursing Advisor for ATI Nursing Education, Professor Emeritus, Founder of Civility Matters®, and an expert on fostering civility and healthy work environments. She serves as a fellow in the American Academy of Nursing and the National League for Nursing Academy of Nursing Education and served as co-chair for the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to foster civility and healthy work environments around the globe. Dr. Clark is the recipient of numerous awards; including the prestigious Elizabeth Russell Belford Award for Excellence in Education awarded by Sigma Theta Tau International. Her book, “Creating and Sustaining Civility in Nursing Education,” received first-place honors as the 2013 AJN Book of the Year. The 2nd edition is now available and a must-read for all educators and health care professionals.