Building Your Civility Toolbox: From Incivility to Crisis Management

Building Your Civility Toolbox: From Incivility to Crisis Management

The majority of uncivil student behaviors are considered mildly disruptive, such as talking in class, arriving late, or misusing media devices. However, more disruptive student behaviors are also being reported, such as aggressively challenging faculty and the disturbing phenomenon of “mobbing.” More extreme behaviors — such as making threats of violence or statements about having access to weapons — are far less common, but unfortunately these behaviors occur. Incivility not only impacts the academic environment but the clinical environment, as well, putting patients and colleagues at risk. This timely, one-of-a-kind session highlights best practices to prevent and address challenging student behaviors spanning from incivility to potentially violent behaviors. Join two nationally renowned scholars, educators, and authors to address these critical needs.

Session Objectives
Following this session, participants will be able to:

  • Summarize the state of the science related to student incivility, aggression, and threatening and violent behavior in nursing education — including the impact of these behaviors on individuals, teams, organizations, and patient care
  • Discuss evidence and rationale for addressing incivility and other challenging student behaviors, including ways to strengthen intergenerational relationships between faculty and students and the importance of conducting a Vulnerability Risk Assessment
  • Examine a variety of evidence-based strategies to prevent and address challenging student behaviors spanning from incivility to potentially violent behavior.


Cynthia Clark

Cynthia Clark, PhD, RN, ANEF, FAAN, is Strategic Nursing Advisor for ATI Nursing Education, Professor Emeritus, Founder of Civility Matters®, and an expert on fostering civility and healthy work environments. She serves as a fellow in the American Academy of Nursing and the National League for Nursing Academy of Nursing Education and served as co-chair for the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to foster civility and healthy work environments around the globe. Dr. Clark is the recipient of numerous awards; including the prestigious Elizabeth Russell Belford Award for Excellence in Education awarded by Sigma Theta Tau International. Her book, “Creating and Sustaining Civility in Nursing Education,” received first-place honors as the 2013 AJN Book of the Year. The 2nd edition is now available and a must-read for all educators and health care professionals.

Paul Thomas Clements

Paul Thomas Clements, PhD, RN, CGS, DF-IAFN, is a Clinical Professor and Coordinator of the Forensic Trends in Healthcare Certificate Program online at Drexel University College of Nursing and Health Professions. A forensic psychiatric clinical specialist, he is additionally a Certified Gang Specialist and Certified in Danger Assessment. Dr. Clements most recently spent time in Bolivia, working with provincial judges, prosecutors, and forensic psychologists regarding enhanced assessment and intervention with children victimized by sexual aggression and other forms of violence.
Dr. Clements has provided hospital consultation for EMTs, Child Protective Agency personnel, trauma/emergency nurses, psychiatric providers, attorneys, and corporate executives. Dr. Clements has three recent textbooks, “Violence Against Women: Contemporary Examination of Intimate Partner Violence,” “Mental Health Issues in Child Maltreatment,” and “Nursing Approach to the Evaluation of Child Maltreatment.” Additionally, he has numerous peer-review publications and conference presentations regarding stress, trauma, violence and aggression, coping after violent death, and exposure to interpersonal violence and crime. He holds a Doctor of Philosophy in Psychiatric Forensic Nursing from The University of Pennsylvania. Dr. Clements was inducted as a Distinguished Fellow in the International Association of Forensic Nurses in 2002 and was an inaugural Associate Editor of the “Journal of Forensic Nursing” from 2005-2012.