Transforming Culture: Emphasis on Civility, Professionalism, Caring and Ethical Practice

Incivility and poor communication are of increasing concern in the healthcare arena. A large percentage of medical errors can be directly attributed to poor communication between members of the health care team. As well, incivility impacts retention of nurses and is often cited as the reason many novice nurses leave the profession early in their career. Building a culture in the pre-licensure program at UCSF that supports effective communication was seen as essential to address these concerns. In order to provide our students with the knowledge, skills and abilities to deal with difficult situations, we implemented a series of interventions in our orientation and curriculum.

Speakers

Mary Foley, PhD, RN, FAAN

Mary E. Foley PhD, RN is a Clinical Professor at the University of California San Francisco (UCSF) School of Nursing and is the Director in the Center for Nursing Research and Innovation at UCSF. She is the Assistant Director for the Master’s Entry Program in Nursing at UCSF. Mary worked with the Collaborative Alliance for Nursing Outcomes (CALNOC) since 2004 and is a member of the CALNOC Board of Directors. Mary is past president of the American Nurses Association and the National Student Nurses Association. She was a nurse for 19 years at Saint Francis Memorial Hospital in San Francisco, where she worked a staff nurse, Director of Nursing, and Safety Officer. A registered nurse for 43 years, Foley continues to teach, write and lecture, promoting safe care for workers and patients nationally and internationally. She served on the board of the National Patient Safety Foundation, an advisor to the Partnership for Patient Safety (p4ps) and is a member of the TMIT Patient and Family panel. Since 2012, she has worked with Karen Curtiss and “Safe and Sound in the Hospital” to improve patient safety. In November, 2011 she became Nursing Co-Lead for the IOM California Action Coalition and has developed a special interest in Academic Progression. She is Co-Chair of the HealthImpact and California Action Coalition Advisory Council. She was elected as Secretary of the American Academy of Nursing in 2016. Foley received her nursing diploma in 1973 from New England Deaconness Hospital School of Nursing, her BSN in 1976 from Boston University School of Nursing in Massachusetts, and her Master’s of Science in Nursing Administration and Occupational Health from UCSF in 1994. She received her PhD in Nursing from UCSF 2010, and was elected as a Fellow in the American Academy of Nursing in 2013.

Kristine D. Warner, PhD, RN, MPH

Dr. Kristine Warner is a Health Science Clinical Professor at University of California, San Francisco, with a specialization in Public/Community Health Nursing. She is currently the Assistant Dean & Managing Director of the Master’s Entry Program in Nursing (MEPN) at UCSF School of Nursing. With over 3 decades in the field of Public/Community Health, she has taught in nursing programs in both Pennsylvania and California. Prior to joining UCSF, she was the Director of the Accelerated 2nd Degree BSN Program at California State University, Stanislaus.Undergraduate and graduate courses she has taught include community health nursing, nursing research, program planning and development, and health policy. Her nursing career began in adult and pediatric acute care, and she has practiced home care and public health in rural and urban settings. Her current professional interests include evidence-based practice, nursing education, emergency preparedness and health needs of vulnerable populations. Her grants, research, publications, and presentations have focused on emergency preparedness, poverty, chronic illness, and nutrition. Dr. Warner is a retired Navy Nurse Corps Captain, ending a 29-year career of both active and reserve service in 2002. She was recalled to active duty and stationed in the Saudi Arabian desert during the 1st Gulf War as Assistant Charge Nurse of a 20-bed medical unit. She received her BSN from Harris College of Nursing, Texas Christian University, MPH (Community Health Nursing) and MS (Community Health Nursing & Nursing Education) from the University of South Florida, and PhD in Nursing from the University of Pennsylvania. She is active in a number of nursing/public health organizations and served on the Executive Board of ACHNE for over 5 years including Chair of the Membership Committee. In her role she contributed to the organization’s policies and activism in issues impacting education, practice and health care policy.